IDD Crisis Services
A mental health or behavioral crisis looks different in someone with an intellectual or developmental disability (IDD), and standard crisis response often misses it. Our IDD Crisis Services team is trained for exactly these situations.
A change in behavior, aggression, self-injury, running off or intense emotional outbursts can all be signs of a crisis underneath.
Specialists work with people across the IDD spectrum, including those who speak little or not at all, people with autism, and people who also have a mental health condition. They adapt how they communicate, using plain language, visual supports and familiar routines.
Services include crisis assessment and intervention, behavior support planning, coordination with the person’s existing care team, connection to ongoing IDD services, and guidance for caregivers. The team works with families, group home staff, schools and day programs, the people who know the person best.
In a crisis, call the crisis line at 1-800-433-7291. The team assesses the situation and responds with phone guidance, a Mobile Crisis Team visit, a referral, or help getting emergency care when it is needed.
IDD Crisis Services are available across our seven-county area.
Call (270) 689-6879 or request an appointment online to start treatment. Walk-ins are welcome at our outpatient locations.
What to Expect
When you call, the team asks about the person and what is happening right now. If there is an existing care plan or behavior support plan, have it handy. Specialists give guidance, coordinate the response, and afterward help build a plan to head off the next crisis, with the caregivers and providers the person already knows.
Other Crisis Support Services
Crisis Information Line
RiverValley’s 24/7 crisis line at (800) 433-7291, a certified 988 call center: free, confidential help, safety planning and referrals across Western Kentucky.
The Phoenix Center
Voluntary short-term residential crisis care for adults: an 8-bed program in Owensboro with 24/7 clinical staff, psychiatric care and a plan for what comes next.
Mobile Crisis Team
A crisis team that comes to you, 24/7, across all seven counties: assessment, de-escalation, safety planning and follow-up.
